ONE YEAR WARRANTY

Every Carrymebag is covered by a 1 year warranty guaranteeing the major workings and structure of our products.

WHAT WE COVER:

  • Broken straps or handles
  • Tears to the external leather structure (caused by normal usage)
  • Hardware defects like broken zips, buckles or press studs

WHAT WE DO NOT COVER:

  • General wear and tear or accidental damage
  • Disregard of product care instructions or water damage
  • Alterations made to the product by a third party
  • Natural ageing process of the leather or material, such as patination, scratches and burnishing.

HOW TO MAKE A WARRANTY CLAIM:

  • Firstly, Send us an email with photos detailing the fault.
  • Secondly, include details of your order.
  • Thirdly, Include the vendor and date of purchase.
  • Therafter, We’ll get back to you within 24 hours.

* Hence, all warranty claims are assessed on a case by case basis.

 

RETURNS

  • Firstly, All items must be returned unused and in their original packaging.
  • Secondly, Unfortunately Carrymebags does not offer refunds or exchanges on personalised orders. Where the bag is found to be faulty it will be replaced at no charge.

Therefore, If you would like to return an item please notify us by email at sales@carrymebags.com

 

Please note that CARRYMEBAGS does not cover the costs of shipping returned items.